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A CPP decision letter can feel final, especially when it affects income you expected to receive. If you disagree with the decision, Service Canada has a reconsideration process that lets you ask for another review. The key first step is to keep the letter and note when you received it, because the deadline is tied to that date.
You do not have to guess what to do next. A useful request explains what decision you disagree with and why, then points to information that supports your position. Our step-by-step guide explains the available submission routes, what to prepare, and how to avoid leaving out important details.
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What reconsideration means for a CPP decision
A reconsideration is not simply a request for a status update. It asks Service Canada to review the decision on your CPP application again. The official guidance states that an employee who did not make the original decision will review the application. That is why a focused explanation and relevant supporting information can be more helpful than a general complaint.
Start with the information in your decision letter
Read the letter carefully before you begin. Identify the decision you want reviewed, the date you received the letter, and any reasons provided for the outcome. Put those points into a short timeline. This can help you explain your request clearly and keep track of documents you may want to attach or submit later.
- Save Keep the decision letter and any pages that explain the decision.
- Date Record the day you received the letter so you can work from the official 90-day period.
- Outline Write down the decision, the reason you disagree, and the information you want considered.
Choose a route that works for you
Service Canada describes three ways to make a CPP reconsideration request: online through My Service Canada Account, using the applicable printable form, or by writing a request. The best route is the one you can complete accurately and submit on time. The detailed guide below walks through each option without replacing the instructions on the official government page.
This information is a general guide, not legal advice or a decision on eligibility. For the official process and current instructions, use the government link in the next guide. If your letter raises a question you cannot answer from the instructions, contact Service Canada through its official channels.
Frequently asked questions
How long do I have to request CPP reconsideration?
The official CPP page says you must request reconsideration within 90 days of receiving your decision letter. Record the receipt date and use the official page for the current process.
Can I ask for another review if I disagree with a CPP decision?
Yes. The official guidance says that if you disagree with a decision about your application, you can ask Service Canada to reconsider it.
What should I do before submitting a request?
Keep your decision letter, identify the decision and your reasons for disagreeing, and gather the information you want Service Canada to consider. The step-by-step guide explains the official submission options.
