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If illness or injury stops you from working, apply for EI sickness benefits as soon as possible after your last day of work. The next page explains the medical certificate, ROEs and information to gather.
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Why it helps to start the application promptly
Being unwell can make paperwork feel difficult, but the application does not have to wait until every document is in front of you. Service Canada directs applicants to complete and submit the online application right away, then send required documents afterward. Starting promptly also helps avoid the risk that comes with applying more than four weeks after the last day of work. Keep a simple note of your last day worked and the employers you had in the past year so you can answer the application questions carefully.
On this page
Information to collect before you begin
Set aside what you already have, rather than delaying for an item that is still on its way. The official application page asks for personal and employment information, including your Social Insurance Number, addresses, employment dates and reasons each job ended. It also lists banking details for direct deposit. If you resigned or were dismissed from a job during the past 52 weeks, prepare a detailed explanation of the facts. Use your own records to make dates and employer details as accurate as you can.
- Identity Your SIN, mailing address and home address if it is different.
- Work history Employer names and addresses, employment dates, and the reason you are no longer working for each employer.
- Banking The financial institution name, branch or transit number, and account number for direct deposit.
- Medical proof A medical certificate signed by the treating medical practitioner, if Service Canada asks for it.
Know what to do about your medical certificate and ROEs
A treating medical practitioner can complete Service Canada's EI sickness benefits medical certificate or use their own medical certificate form. You may be asked to submit the certificate with the application; if not, keep it for six years in case Service Canada requests it later. The practitioner may charge a fee, and Service Canada says it does not reimburse that fee. For records of employment, electronic ROEs are sent directly by employers to Service Canada, so you do not need to request copies to provide them. Paper ROEs are different: request the copies you need and provide them as soon as possible after submitting your application.
Give yourself a manageable application session
The online application is estimated to take about one hour. If you cannot finish in one sitting, the temporary password lets you return later, but the information is saved for only 72 hours from the time you start. Choose a time when you can check the details calmly, and keep your notes nearby. After the application is received, a benefit statement and four-digit access code are mailed to you. Receiving that statement does not mean a decision has been made, but the code and your SIN are used to follow up on the application.
Frequently asked questions
Should I wait until I have every document before applying?
No. Service Canada says to submit the online application right away and send required documents after you apply.
Do I need to get copies of electronic ROEs from my employer?
No. Employers send electronic ROEs directly to Service Canada, so you do not need copies to provide them.
What happens if I do not finish the online application?
The information is saved for 72 hours from the time you start. If it is not submitted in that time, it is deleted and you must begin a new application.
